Episode 2: Happiness at SEB Pension (with Søren Lockwood, CEO)

For the second episode of my podcast I have paid a visit to SEB Pension where I had a great discussion with their CEO, Søren Lockwood.

​Few years ago, Copenhagen-based pension insurance company SEB Pension was facing many issues regarding their financial performance, employees absenteeism and customer satisfaction. The change was necessary and the way SEB decided to go involved all 300 employees in the process. As a result of company-wide discussion, 3 main pillars were identified: Performance, Happiness and Robustness.

This “Performance Journey” as they call it in SEB still continues and is driven by employees themselves. In this podcast, you can find out more details about the journey, hear some specific tools and ideas implemented in SEB and find out what helped archiving great results such as winning customer satisfaction award many times in a row or dramatically decreasing absenteeism.

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